Returns & Exchanges
At Atlas Pet Company, we want you and your furry companion to be completely satisfied with your purchase. If your new gear isn't a perfect fit, we offer a 30-day window for hassle-free returns and exchanges on all unworn items.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring they are free of pet hair and signs of wear.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing